Frequently Asked Questions

Q1: What are the differences between the free and the premium version?

The main purpose of the app is to help people and ultimately save lives. Although the free version includes all the basics to reach this goal, developing and maintaining such an app has a cost. The premium version gives you access to more features (e.g. customizing lock screen widget, backing up your medical information, creating multiple profiles, etc.) but also allows us to maintain and update the app regularly.

Free Premium
Quick access to medical information from the lock screen
Neaby hospitals localisation
Customizable lock screen widget
Multiple SMS alert contacts
Number of profiles 1 unlimited
Data backup and restoration
Frequent updates

Q2: How to edit a profile?

Editing a profile requires opening the app from the app launcher (i.e. not the lock screen). Once done, a list of cards is displayed: one per existing profile. Identify the card associated with the profile you want to modify, then tap on the "Edit" button. This action opens the profile you have selected for edition. Make your changes and validate by clicking on the top right side tick icon.

Q3: How to define ICE contacts?

The app allows creating profiles. Each profile contains a Medical Notes section. In this section, you can write the first letters of one of your device contacts. When such action is done, a pop-up appears to select the right contact. Upon selection, a link is automatically created. This way, when the profile is displayed on the lock screen, anybody can tap the link to open the profile associated with the contact you have defined and call him without unlocking your device.

Q4: The lock screen floating icon disappears after some time

Medical ID unfortunately has no control over this - Android disable it on some devices and we cannot prevent this. However, on most devices, you can fix it by disabling app optimization for Medical ID in Settings to stop Android from switching off the accessibility service that runs the lock screen floating icon. This is usually found in Settings > Battery.

For example on the Samsung S8, go to Android Settings > General > Battery > look under App Optimization and select Details. Then find Medical ID and turn it off.

On other devices, you may have to specify that Medical ID should be ignored in battery optimization. For example, on Huawei phones, go to Settings > Apps > Advanced Options > Ignore Optimations and toggle "allow" for Medical ID.

If Medical ID is running on an SD card (external storage), that means it's "unavailable" when the system boots. This can turn off the accessibility service that is required to show the floating icon on your lock screen. Try moving it back to main storage.

In all cases, we recommend checking that Medical ID Accessibility Service is on.

Q5: How to edit the default SMS alert message?

Open the app, tap on the top right 3 dots button, select Settings then Alerts. At this stage, you should find a section called SMS alert message. Tap on it, set the message you want and confirm with OK. Please note that your message may contain what we call placeholders. Placeholders are replaced automatically by their corresponding value just before the message is sent. There exist 4 placeholders:

  • $firstname is replaced by the first name set on your top profile.
  • $lastname is replaced by the last name set on your top profile.
  • $address is replaced by the best-estimated address it was possible to find.
  • $coordinates_link is replaced by the estimated GPS location along with a link to display your location on Google map. Obviously, if location acquisition was possible.

Some tutorials are available on our Youtube channel.

Can't you find your question? Drop us an email and we'd gladly help you further.