Frequently Asked Questions

Q1: What are the differences between the free and the premium version?

The main purpose of the app is to help people and ultimately save lives. Although the free version includes all the basics for this purpose, developing and maintaining Medical ID has a cost.

The premium version includes some more features (e.g. lock screen widget customization, data backup, multi-profiles, etc.) but also allows us to maintain and update the app regularly.

Free Premium
Quick access to medical data from your lock screen
Nearby hospitals localisation
Customizable lock screen widgets
Multiple SMS alert contacts
Number of profiles 1 unlimited
Data backup and restoration
Frequent updates

Q2: How to define ICE contacts?

The app allows creating profiles. Each profile includes a Medical Notes section. In this section, you can write the first letters of one of your device contacts. When such an action is performed, a pop-up appears to select the right contact. Upon selection, a link is automatically created. This way, when the profile is displayed on the lock screen, anybody can tap the link to open the profile associated with the contact you have defined and call him without unlocking your device.

Q3: The lock screen widget disappears after some time

Medical ID unfortunately has no control over this: Some Android versions modified by manufacturers kill third-party services. Hopefully, you can fix this issue by editing a few options in your device settings. Most of the time it consists in disabling battery optimizations for Medical ID but some devices may require a few extra configurations.

Below is a link to a page that provides a step-by-step procedure based on your device:

In all cases, we recommend checking that Medical ID Accessibility Service is enabled from the app settings.

Q4: How to edit the default SMS alert message?

Open the app, tap on the top right 3 dots button, select Settings then Alerts. At this stage, you should find a section called SMS alert message. Tap on it, set the message you want and confirm with OK. Please note that your message may contain what we call placeholders. Placeholders are replaced automatically by their corresponding value just before the message is sent.

There exist 6 placeholders:

  • $firstname is replaced by the first name set on your top profile.
  • $lastname is replaced by the last name set on your top profile.
  • $address is replaced by the best-estimated address it was possible to find.
  • $altitude is replaced by the estimated altitude (in meters).
  • $coordinates is replaced by the estimated GPS location, if available.
  • $coordinates_link is replaced by the estimated GPS location along with a link to display your location on Google map. Obviously, if location acquisition was possible.

Q5: Where are backups stored?

By default, backups are saved on your device only. In your Download folder, look for subfolders backups, then medicalid. The full path depends on the storage that is mount on your device but here is an example with a standard device: /storage/emulated/0/Download/backups/medicalid/medicalid-X.backup, where X depicts the creation time of the backup file.

Some tutorials are available on our Youtube channel.

Can't you find your question? Drop us an email and we'd gladly help you further.